Covid-19 Updates | Hard Rock Hotel & Casino Sioux City

Hard Rock Hotel & Casino Sioux City is Opening Soon!

 

COVID-19 Response Plan

New casino hours of operation will be as follows:

Monday 7AM – Tuesday 4AM
Tuesday 7AM – Wednesday 4AM
Wednesday 7AM – Thursday 4AM
Thursday 7AM – Friday 4AM
Friday 7AM – Monday 4AM (Open 24 hours on weekends and select holidays)

Being back open is music to our ears. We have implemented a new set of standards called Safe + Sound that is dedicated to providing a healthy and safe environment for our guests and team members. We will always go above and beyond to take deliberate, careful steps to ensure a rock ‘n’ roll experience for all.

Here are a few examples of what you will see when you find your way back;

Thermal Imaging. Guest and team member entrances are limited to allow our security team to conduct non-invasive temperature checks utilizing thermal imaging. In accordance with CDC guidelines, anyone displaying a temperature of 100.4 or more, displaying a cough, shortness of breath or other symptoms of COVID-19 will be discretely offered a secondary temporal temperature screening. Guests and team members with temperatures of 100.4 or more will not be permitted to enter the property.

Physical Distancing. Guests will be advised to practice proper social distancing from individuals and groups of people not traveling with them while standing in lines or moving around property. There will be signs and floor decals to assist with the guidelines set for social distancing at kiosks, cage/food and beverage counters, entrances and ATM’s.

Sanitation Stations. Hand sanitizer dispensers and sanitizer wipes have been placed throughout the property for guest and team member usage.

Guest and Team Member Health Concerns. Our team members have been given clear instruction on how to respond to and report guests or coworkers who are exhibiting signs of a cough, shortness of breath, or other known symptoms of COVID-19.

As states begin to ease restrictions, we have been observing other casinos as they reopen across the United States. We have also been surveying our Rock Star guests all in an effort to learn and establish new best practices to provide a safe environment for guests and team members to enjoy. We will continue to monitor the property and make changes to adapt to this new environment.

All team members who work in direct guest-service areas will be wearing masks as part of their uniforms to protect themselves, our guests and their fellow team members. Masks are encouraged for anyone on the casino floor.

If you are considered high-risk or if you are experiencing any signs of illness, we ask you to please stay home until you are well.

For more information about specific areas and venues, see below:

Gaming

Slot Machines:

  • An increased number of EVS staff will be working on the casino floor to ensure machines are cleaned and sanitized frequently.
  • All team members who work in direct guest-service areas will be wearing face masks.

Table Games:

  • No gathering behind players sitting at the tables.
  • All table games players must wear masks while gaming.
  • No smoking at the tables.

Table games hours of operation:

Monday 10AM – Tuesday 2AM
Tuesday 10AM – Wednesday 2AM
Wednesday 10AM – Thursday 2AM
Thursday 10AM – Friday 2AM
Friday 10AM – Monday 2AM (Open 24 hours on weekends and select holidays)

Casino Beverage Service:

  • Anthem and Yards will be open for walk-up orders.
  • Sports Bar and Sports Lounge are temporarily closed, except for weekends.
  • Servers will continue beverage service on the casino floor while wearing masks.

Food & Beverage:

Open Venues (with limited hours): 

  • Main + Abbey
  • Fuel American Grill
  • Anthem Bar
  • Lobby Bar
  • Yards Bar

Venue Guidelines:

  • Six-foot floor markers will be visible in high-traffic areas. We ask that all guests obey CDC guidelines for social distancing.
  • All open food & beverage venues will have new seating configurations that meet the six-foot social distancing guidelines.
  • Groups will be limited to no more than 8 people.
  • All team members who work in direct guest-service areas will be wearing face masks.
  • Menus will be disposable one-time use to be discarded after each guest and/or digital menus to accommodate thorough sanitization.
  • Due to current restrictions on some available products, menus may feature limited items.
  • No self-service of food, including condiments, will be available.
  • Condiments will be removed from tables and dispensed by team members upon the request of the guest.
  • Guests are encouraged to make reservations, when possible.

Temporarily Closed Venues:

  • World Tour Buffet
  • Sports Bar
  • Sports Lounge (except for weekends)

Valet & Coat Check

  • Due to our phased opening approach, valet and coat check will not be available until further notice.

Hotel

  • Hard Rock Hotel is accepting reservations.
  • Due to our phased opening approach, the pool will not be available until further notice.
  • If a reservation was made with a 3rd party reservation site, please contact them for their cancellation procedures.

Retail

  • The Rock Shop will be open daily for limited hours from Sunday – Thursday 12pm to 8pm and Friday – Saturday 12pm-10pm.

Entertainment

    • If you purchased tickets for any postponed shows, they will be valid for the rescheduled show date.

Our Entertainment department will continue to monitor industry-wide protocols as the nation transitions back into allowing larger gatherings. As new protocols are developed, they will be detailed on our website.

 

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hard rock hotel casino sioux city

SIOUX CITY

111 3RD STREET
SIOUX CITY, IA 51101
712.226.7600
TOLL FREE 844.222.ROCK

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