Privacy Policy - Hard Rock Hotel & Casino Sioux City

Privacy Policy


Revised: 03/16/2020

Sioux City Entertainment, Inc. (“SCE”, “we”, “us”, or “our”) value your privacy. This Privacy Policy explains how we collect, use, protect, and disclose personally identifiable information and data (“Personal Information”) when you use the website at (the “Site”) and associated applications and services, including any online reservations you make at the Hard Rock Hotel & Casino Sioux City (collectively, the “Services”). This Privacy Policy also explains your choices for managing your information preferences, including opting out of certain uses of your Personal Information. This Privacy Policy is subject to the Terms and Conditions that govern this Site and the Services. By accessing or using the Site or the Services, you consent to and agree to be bound by such Terms and Conditions and this Privacy Policy.


The Site is owned and operated by SCE. Personal Information collected through the Site may be shared with our owners, licensors, and affiliated entities, including, but not limited to, Hard Rock Cafe International (USA), Inc. and its affiliated entities (collectively, “Hard Rock”). This Privacy Policy applies only to the Site and not to the third-party booking engine described below. SCE is the sole owner of the information collected on the Site, except that it may jointly own the Reservation Information (as defined below).


You can review, correct, update, change, or delete your Personal Information (defined below) or opt out of receiving certain e-mails by e-mailing us at [email protected] or by clicking on the unsubscribe button in the email. Reasonable access to Personal Information will generally be provided within fifteen (15) calendar days at no cost to you, subject to limited exceptions prescribed by law.


Personal Information We Collect Directly From You

We collect Personal Information, such as your name, address, telephone number, e-mail, and other personally identifiable information that you choose to provide us, such as when you register for e-mail communications or our rewards program or book a room at our hotel through our Site. For more information on what information we may collect in connection with reservations, please see the Reservation System section below. For more information on what information we collect in connection with our rewards program, please see the Rewards Program section below.

By providing us with your email address, you consent to receiving emails from us. You may revoke this consent at any time as described in the section on “Managing Your Information Preferences”.

We may also collect Personal Information, such as first and last names, addresses, e-mail address(es), telephone numbers, marital status, family information, and types of business information: (a) in connection with requests for proposals for weddings, meetings and other special events by completing forms on the Site; and (b) when you request certain services offered at our casino and hotel. When we collect this type of information, we will notify you as to why we are asking for information and how this information will be used. Providing this information is optional; provided, however, if you choose not to provide the requested information, you may not be able to use some or all of the features of the Site or the Services.

From time to time, our Site may request information from you via surveys, sweepstakes, or contests. Participation in these surveys, sweepstakes, or contests is completely voluntary. Requested data may include your contact data, data of birth, marital status, number of children and their ages, and your opinion/answers, social network and ‘handle’ data, preference information, and your survey answers/opinions. Contact information will be used to administer your participation in a contest or sweepstakes, notify the winners, and award prizes. Survey information will be collected and used for purposes of monitoring or improving the use and satisfaction of the Site and our other products and services.

Information We Collect Automatically

We may automatically collect the following information about your use of our Site or Services through cookies and other technologies: your domain name; your browser type and operating system; web pages you view; links you click; your IP address; your mobile device ID; the length of time you visit our Site or use the Services; and the referring URL, or the webpage that led you to our Site (collectively, the “Usage Data”). We may combine this information with other information that we have collected about you, including, but not limited to and where applicable, your user name, name, and other Personal Information. Please see the section, “Cookies and Other Tracking Mechanisms”, below for more information. We use this information to help us understand how people use the Site and the Services, and to enhance the services we offer.

Reservation System

When you make a reservation online, you will be asked to supply your name, e-mail address, birthdate, telephone number, and employer or company name, and credit card, debit card or other form of payment information (collectively, the “Reservation Information”). This Reservation Information is collected and processed by the following online booking engine (the “Booking Engine”): Synxis CRS offered by Sabre Hospitality Solutions. The Booking Engine is subject to change and any such change will be reflected in an updated version of this Privacy Policy.

The Booking Engine will provide the Reservation Information to us to complete your reservation and to provide you with services. Some of the Reservation Information may also be provided to SCE to verify if a visit occurred and to SCE and Hard Rock for purposes of tracking loyalty rewards under their respective rewards program.

The Booking Engine is contracted to collect and provide the Reservation Information to us for purposes of making and managing your reservations at our hotel. However, the Booking Engine is separately owned and operated from SCE, and therefore, this Privacy Policy does not pertain to the policies and practices of such Booking Engine. Please consult the privacy policies of the Booking Engine at regarding their policies and practices with respect to the Personal Information they collect and process in providing these reservation services.


Rewards Program

We may collect information from you with respect to any rewards or loyalty program we may provide to our customers (the “Rewards Program”), including name, address, e-mail address, telephone number(s), and information relating to any transactions and expenditures with our hotel and casino (the “Transaction Information”). You agree that we may use the information we collect, including the Transaction Information, for purposes of administering the Reward Programs and for the other purposes specified in this Privacy Policy.


In certain jurisdictions, you may have the right not to provide Personal Information. However, if you elect not to provide such information, you may not be able to utilize certain Services, including making room and other reservations online.


We use your information, including your Personal Information, for the following purposes:

  • To provide our Site and the Services to you, to communicate with you about your use of our Site and the Services, to respond to your inquiries, to fulfill your orders, and for other customer-service purposes.
  • To tailor the content and information that we may send or display to you, to offer location customization, and personalized help and instructions, and to otherwise personalize your experiences while using our Site or the Services.
  • For marketing and promotional purposes. For example, we and Hard Rock use your information, such as your e-mail address, to send you news and newsletters, special offers, and promotions, or to otherwise contact you about products or information we think may interest you. We also may use the information that we learn about you to assist us in advertising our Site, and related services on third-party websites.
  • To conduct promotions, such as sweepstakes, contests, and giveaways, and to administer and operate our Rewards Program.
  • To better understand how users access and use our Site and the Services, both on an aggregated and individualized basis, in order to improve our Site and the Services and respond to user desires and preferences, and for other research and analytical purposes.


We may share your information, including Personal Information, as follows:

  • Affiliates. We may disclose the information we collect from you to our affiliates and to Hard Rock and its affiliates; provided, however, if we do so, their use and disclosure of your personally identifiable information will be maintained by such affiliates in accordance with this Policy. Personal Information is also shared with the Booking Engine in order to process your reservations and provide you with services.
  • Service Providers. We may disclose Personal Information we collect from you to third-party vendors, service providers, contractors or agents who perform functions on our behalf (“Service Providers”). For example, we may contract with Service Providers to provide certain services, such as hosting and maintenance, data storage and management, and marketing and promotions. We only provide our Service Providers with the information or access to information necessary for them to perform these services on our behalf. Each Service Provider must agree to use commercially reasonable security procedures and practices, appropriate to the nature of the information involved, in order to protect your Personal Information from unauthorized acquisition, access, use, or disclosure. Service Providers are prohibited from using Personal Information other than as authorized by SCE.
  • Business Transfers. If we are acquired by or merged with another company, if substantially all of our assets are transferred to another company, or as part of a bankruptcy proceeding, we may transfer the information we have collected from you to the other company or legal entity.
  • In Response to Legal Process. We also may disclose the information we collect from you in order to comply with the law, a judicial proceeding, court order, or other legal process, such as in response to a subpoena.
  • To Protect Us and Others. We also may disclose the information we collect from you where we believe it is necessary to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the safety of any person, violations of our Terms and Conditions or this Privacy Policy, or as evidence in litigation in which we are involved.
  • Aggregate and De-Identified Information. We may share aggregate or de-identified information about users, such as Usage Data, with third parties and publicly for marketing, advertising, research or similar purposes.

Except as noted in this Section 6, we do not disclose Personal Information to third parties, including for their direct marketing purposes, without your consent, except as explained in this Privacy Policy. We may disclose certain Usage Data regarding the Site and Services to third parties. However, in such cases, your Usage Data does not identify you individually.


We and our Service Providers use cookies, web beacons and other tracking mechanisms to track information about your use of our Site and the Services. We may combine this information with other Personal Information we collect from you (and our Service Providers may do so on our behalf).

Currently, our systems do not recognize browser “do-not-track” requests. You may, however, disable certain tracking as discussed in this section (e.g., by disabling cookies), but such disabling will impair use of the Site and the Services.

Cookies. Cookies are alphanumeric identifiers that we transfer to your computer’s hard drive through your web browser for record-keeping purposes. Some cookies allow us to make it easier for you to navigate our Site and the Services, while others are used to enable a faster log-in process or to allow us to track your activities at our Site and the Services. There are two types of cookies: session and persistent cookies.

  • Session Cookies. Session cookies exist only during an online session and they disappear from your computer when you close your browser or turn off your computer. We use session cookies to allow our systems to uniquely identify you during a session or while you are logged into the Site. This allows us to process your online transactions and requests and verify your identity, after you have logged in, as you move through our Site.
  • Persistent Cookies. Persistent cookies remain on your computer after you have closed your browser or turned off your computer. We use persistent cookies to track aggregate and statistical information about user activity.

Disabling Cookies. Most web browsers automatically accept cookies, but if you prefer, you can edit your browser options to block them in the future. The Help portion of the toolbar on most browsers will tell you how to prevent your computer from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. Visitors to our Site who disable cookies will not be able to browse certain areas of the Site or use the Services.

Third-Party Analytics. We use automated devices and applications, such as Google Analytics, to evaluate usage of our Site and the Services. We also may use other analytic means to evaluate our Services. We use these tools to help us improve our Services, performance, and user experiences. These entities may use cookies and other tracking technologies to perform their services. We do not share your Personal Information with these third parties unless we have your prior consent to do so.


We may allow third-party companies to serve ads and collect certain anonymous information when you visit the Site. These companies may use non-personally identifiable information (e.g., click stream information, web browser type, time and date, subject of advertisements clicked or scrolled over) during your visits to the Site and other websites in order to provide advertisements about goods and services likely to be of interest to you. We are not responsible for, and expressly disclaim any liability for or related to, the content of these ads or the activities of these third-party companies. These companies typically use a cookie or third-party web beacon to collect this information. Our systems do not recognize browser “Do Not Track” signals, but our Service Providers who utilize these cookies or web beacons on our Site may enable you to opt out of targeted advertising practices. To learn more about these advertising practices or to opt out of this type of advertising, you can visit or We also provide you with additional tools to opt out of marketing from us. You can learn about this in the “Managing Your Information Preferences” section of this Privacy Policy.


To opt out of sharing your Personal Information with third parties for their direct marketing purposes, please e-mail SCE at [email protected] and clearly state your request, including your name, mailing address, e-mail address and phone number. Please see Section 2 (Managing Your Information Preferences) above for additional information.


We maintain physical, technical, and administrative safeguards to protect the confidentiality and security of information transmitted to us through this Site or the Services. However, no data transmission over the Internet or other network can be guaranteed to be 100% secure. As a result, while we strive to protect information transmitted on or through the Site or the Services, we cannot and do not guarantee the security of any information you transmit on or through the Site or the Services, and you do so at your own risk. You are also responsible for maintaining the confidentiality and security of any password or user login credentials you are provided in connection with the Site or the Services. You should use robust passwords that are not easily guessed.


Our Site and the Services may contain links to other websites, including websites that collect data or solicit Personal Information, or allow others to send you such links. A link to a third-party’s website does not mean that we endorse it or that we are affiliated with it. We do not exercise control over third-party websites and are not responsible for their privacy and security policies and practices. You access such third-party websites or content at your own risk. We encourage users to be aware when they leave this Site and to read the privacy policy of a third-party website before providing any information to the third-party website.


The Site and Services are intended for users who are twenty-one (21) years old or older. In addition, we never collect or maintain information at our Site from those we actually know are under the age of thirteen (13). If we are notified that we have collected Personal Information from a person under the age of thirteen (13), we will delete that information. Our Site is a general audience website.


Please be aware that, depending on your location, your Personal Information and communications may be transferred to and maintained on servers or databases located outside your state, province, or country. If you are located outside of the United States, please be advised that we store all information in the United States. The laws in the United States may not be as protective of your privacy as those in your location. By using the Site or Services, you agree that the collection, use, transfer, and disclosure of your Personal Information and communications will be governed by the applicable laws in the United States.


You may address all communications to Privacy Policy, [email protected]. Please include your name, address, and telephone number or e-mail in all communications and state clearly the nature of your request.


If you feel that SCE has not complied with the policies outlined in this Privacy Policy, please contact us at [email protected], attention: Privacy Compliance. The Company will investigate and attempt to resolve complaints and disputes regarding use and disclosure of Personal Information in accordance with the principles contained in this Policy within fifteen (15) calendar days of receiving the complaint, unless a shorter period is required by law.


We may change this Privacy Policy from time to time. If we decide to change this Privacy Policy, we will inform you by posting the revised Privacy Policy on the Site. Those changes will go into effect on the “Revised” date shown in the revised Privacy Policy. By continuing to use the Site or Services, you consent to the revised Privacy Policy.

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